B2B SaaS merch use case
B2B SaaS companies running annual user conferences, customer summits and quarterly hiring waves — branded merch as part of the customer-success motion.
Profile
Series-B to growth-stage B2B SaaS players (50-1,500 employees) running one or two annual flagship user conferences (250-3,000 attendees), a customer summit cohort program, and hiring waves of 30-200 hires/year. Merch is part of the customer-success motion — onboarding kits, NPS-recovery gifts, partner-tier awards — and the brand needs to feel like the product: precise, modern, never tacky.
Workflow and contractual concerns
Workflow: Marketing Ops owns the budget, Customer Success owns the kit composition, Design Ops owns Pantone consistency. Procurement under net-30, SOC2-friendly supplier paperwork, EU/US/APAC ship-to under one PO. Concerns: token consistency across geographies, GDPR-clean recipient data handling, and lead time that survives the typical SaaS reorg.
Pricing — Italy
EUR pricing excluding IVA 22%. MOQ tier 500/1000. Lead 5-8 days, rush +35%. Production hub: Milano.
FAQ
What is the minimum order?
No fixed minimum — for screen and embroidery economies start at 50+ units; DTF and UV print from 1 unit.
How long is production?
Standard 5-8 working days, rush +35% delivers in 3-5 days.
What payment terms?
50/50 for new clients, net-30 from order 4, net-60 for enterprise with credit insurance.
Do you sign NDA?
Yes — mutual NDA is standard for product launches, M&A and confidential campaigns.
Can you ship abroad?
Yes — we ship within the EU and to the UK, US, GCC and CIS via tracked carriers.