ISO 9001 quality management — Italy
Our ISO 9001:2015 quality management system — scope, process approach, audits — for operations in Italy.
Architecture — Scope and certification for Italy
Our Quality Management System (QMS) is certified to ISO 9001:2015 by an accredited certification body (UKAS-equivalent). Scope: design, sourcing, decoration and distribution of corporate merchandise to customers in Italy and across the EU/EEA. Operated from the Milano hub plus partner production sites. Certificate number and accreditation body listed on the trust page; original PDF available under NDA.
How to wire it up — Process approach and risk-based thinking
Top-level processes mapped end-to-end: customer enquiry → quote → order → production → QC → ship → invoice (via Sistema di Interscambio (SdI)). Each process has a documented owner, KPIs (cycle time, defect rate, on-time delivery, customer satisfaction, IVA 22% invoicing accuracy), and a risk register reviewed quarterly. Customer-facing KPIs published in summary on the trust page.
Operations and edge cases — Continual improvement and internal audits
Monthly internal audits sample two processes; non-conformances are logged, root-caused (5-Whys or fishbone), corrected and verified. Annual management review covers KPI trends, customer complaints, external-audit findings, and resource needs. Improvements tracked to closure with named owners and due dates. SdI channel availability is a Tier-1 KPI for the finance process.
FAQ
What is the certificate scope?
Design, sourcing, decoration and distribution of corporate merchandise to customers in Italy and across the EU/EEA, operated from the Milano hub.
Who is your certification body?
An accredited body equivalent to UKAS; details on the trust page. Certificate available under NDA.
How often are audits?
Internal: monthly samples; external surveillance: annually; recertification: every three years.
Are KPIs published?
Summary KPIs (on-time delivery, defect rate, customer satisfaction) published quarterly on the trust page.
Does the QMS cover invoicing accuracy?
Yes — IVA 22% accuracy and SdI submission success are tracked as financial-process KPIs.