How to handle customs (EU vs non-EU)
Customs playbook for merch shipments between EU and non-EU destinations — HS codes, IOSS, DDP/DDU, certificates of origin.
Overview
Cross-border merch needs the right HS code, IOSS for low-value EU sales, DDP/DDU choice for B2B, certificate-of-origin for preferential tariffs, and EORI for EU importers. Get this wrong and you pay double duty or get goods stuck.
Process
Run book: 1) classify HS code per SKU (correct chapter beats wrong-but-cheaper), 2) decide Incoterm (DDP for client convenience, DDU for cost), 3) pre-clear EORI/IOSS, 4) attach commercial invoice + packing list + origin cert, 5) bond with broker for repeat lanes.
Pricing — Italy
EUR pricing excluding VAT. Standard lead 5-8 working days, rush production +35% delivers in 3-5 days. Production hub serves the whole country. IVA 22%, e-invoices via SdI (Sistema di Interscambio). Milano hub.
FAQ
What is the minimum order?
No fixed minimum — for screen and embroidery economies start at 50+ units; DTF and UV print from 1 unit.
How long is production?
Standard 5-8 working days, rush +35% delivers in 3-5 days.
What payment terms?
50/50 for new clients, net-30 from order 4, net-60 for enterprise with credit insurance.
Do you sign NDA?
Yes — mutual NDA is standard for product launches, M&A and confidential campaigns.
Can you ship abroad?
Yes — we ship within the EU and to the UK, US, GCC and CIS via tracked carriers.