Fourteen extended question and answer sets
The questions buyers actually ask, answered at length rather than in a bullet.
Fourteen sets of questions, each on a subject that comes up in nearly every programme. The design set covers artwork preparation, colour profiles, what to do when the artwork does not fit the product and how many revisions are included. The compliance set covers certificates, restricted substances and what to do when a customer asks for a declaration nobody has written yet.
The delivery set covers lead times, split shipments, the tracking a recipient actually receives and what happens when a shipment is held at customs. The ESG set covers what a recycled content claim has to be backed by. The printing set covers the difference between screen, DTF, DTG, embroidery, laser and UV, and why two of them look identical until they are washed.
Several sets deal with the awkward questions. What happens if the event moves and the merchandise is already made. Whether a sample can be bought back at the end of a project. Whether a charity discount can be applied to a company order. Where the honest answer is that it depends, the answer says what it depends on.
Fourteen sets
One set per subject, each written to be read in full rather than skimmed for a single line.
Frequently Asked Questions
Is there a short version?
The frequently asked questions page carries the short answers. These sets go into the detail the short answers leave out.
Are the answers kept current?
They are reviewed whenever a process or a rule changes, and each set carries a revision date.
Can we ask a question that is not covered?
Yes. Send it and you will get a written answer, and it goes into the set if others are asking the same thing.
Ask the question you have not found
Send the question as you would put it to a supplier. We answer in writing and add it to the set if others are asking the same thing.