System status — uptime & availability
Live status of our quoting, ordering, proofing and shipment-tracking systems for clients in Italy — 99.9% uptime SLA on the order and tracking pipeline.
Current uptime & SLA
Order pipeline 99.97% over the last 90 days, quote API 99.95%, proofing portal 99.92%, tracking webhooks 99.99%. Targets per SLA: 99.9% on order/tracking, 99.5% on proofing portal. Latency p95 under 600ms from clients in Italy.
Recent incidents & response
Recent incidents are catalogued in the incident log with root cause, mitigations, post-mortem and follow-up action items. Mean time to detection 4 minutes via Datadog synthetics; mean time to resolution 27 minutes on the order pipeline.
Subscribe to updates
Subscribe by email or RSS to receive proactive notifications. The Milano ops team posts updates every 15 minutes during active incidents and a post-mortem within 5 business days. SdI (Sistema di Interscambio) e-invoicing dependencies are tracked separately.
Pricing & lead times — Italy
All prices in EUR exclude IVA 22% (SdI (Sistema di Interscambio)). Standard lead time 7-10 working days from artwork sign-off, rush 4-6 days at +30-40%. MOQ tiers at 50/100/250/500 with breaks at 1,000+ and 5,000+. Coordinated from the Milano hub for Italy.
FAQ
Is this content updated regularly?
Yes — published items are reviewed at least quarterly; this status page was last reviewed in 2026 and re-baselined for clients in Italy.
Can I cite this on procurement documents?
Yes — anonymised numbers are publicly citable. Named references and direct quotes are released only after a mutual NDA.
Do you handle IVA 22% e-invoicing?
Yes — SdI (Sistema di Interscambio) is fully supported on every issued invoice from our Milano hub.
How do I follow up?
Use the contact form below or write to the Milano office; an account manager replies on the same business day.