Top-3 bank loyalty programme
How a banking client in Italy delivered branded merch end-to-end — from procurement RFQ through proof, production, QC and on-site delivery. Anonymised but representative figures from a programme coordinated from the Milano hub.
Context & brief
The client operates in the banking space in Italy with a Europe-wide footprint. Procurement was led by an internal category manager, with brand and marketing approval gates on artwork and Pantone Delta-E ≤ 2.5 matching. NDA was signed before brief disclosure; e-invoicing handled via IVA 22% via SdI (Sistema di Interscambio).
Approach & process
Discovery call → written scope → bulk pricing for 50/100/250/500 units → physical pre-production sample → bulk production at audited supplier → packing and labelling per delivery destination → consolidated shipment via BRT/SDA/DHL Express Italia from the Milano hub → on-site receipt with photo proof and serialised packing list.
Results, numbers & timeline
Outcomes: 350 VIP gift sets per quarter, 12,000 mass gifts annually, EUR 215,000 contract value, 14 months running, 9-day average lead time. Approval cycle compressed from typical 4 weeks to 11 working days. Defect rate under 0.4% on inspected units. Net 30/45 payment via SEPA after successful receipt; full IVA 22% via SdI (Sistema di Interscambio)-compliant invoice issued day-of-delivery.
Pricing & lead times — Italy
All quotes in EUR excluding IVA 22% via SdI (Sistema di Interscambio). Tiered pricing at MOQ 50/100/250/500 units, with quantity breaks at 1,000+ and 5,000+. Standard lead time 7-10 working days from artwork sign-off, rush 4-6 days at +30-40%. Production coordinated from the Milano hub with BRT/SDA/DHL Express Italia nationwide; direct-to-office, direct-to-event and direct-to-home distribution supported.
FAQ
Can we see the actual brand name?
No — case studies are anonymised under NDA. We can share named references after a mutual NDA on shortlist stage.
Are the numbers real?
Yes, anonymised but proportionally accurate (quantities, EUR ranges, lead times).
Can you reproduce this for our company?
Yes — the same approach scales from 50 to 50,000 units, with pricing tiers documented up front.
Do you handle e-invoicing?
Yes — IVA 22% via SdI (Sistema di Interscambio) fully supported.
Who is the main point of contact?
A named account manager in our Milano hub, single email/phone for the duration of the contract.